We kindly ask that if you need to reschedule or cancel your appointment, please call us at 719-695-7007 at least 24 hours prior to your appointment.
If less than 24 hours notice is given, 50% of the treatment value will be charged to the credit card on file. If an appointment is missed, 100% of the treatment value will be charged.
- Pre-payment is required for all reservations booked online or through Mindbody. All reservations booked through reception require a credit card on file.
- Infection policy: In an effort to provide a creative sanctuary of wellness for our community, we ask you to refrain from visiting if you are experiencing any symptoms of infection, such as fever, cough, cold symptoms, rash, nausea, dehydration, or other adverse symptoms. Your late cancellation/reschedule policy for spa services will be waived, and you will be encouraged to reschedule your visit when you are healthy.
- Multiple Services: If you are booking four or more appointments during one visit, SunWater Spa requires payment for services at time of booking to confirm your group’s appointments.
- Group Bookings: To cancel a group appointment, a cancelation notice of five days is required for a full refund. Please contact SunWater reception Monday through Sunday 9 am – 5 pm for assistance: 719-695-7007.