Massage Therapist

Massage Therapist | Job Description

Department: Spa Services
Part-time (weekend and evening availability, 18-30hrs/week)
Commission-based employee
Non-Exempt

 

About Us
SunWater Spa is a unique and peaceful health and wellness oasis in Manitou Springs, CO. Nestled in the beautiful Rocky Mountains at the base of Pikes Peak, we are deeply connected to the healing arts, spirituality and local history. SunWater consists of two adjacent buildings: our main building houses 3 levels of cedar tubs for soaking in Manitou’s own mineral spring waters, a saline pool for aqua yoga and aquatic therapies, and a spacious yoga studio. The adjacent whimsical spa building is where guests receive a variety of massage and skin care services. At SunWater Spa we strive to provide exceptional health and wellness services for all of our valued guests and staff.

 

About the Opportunity
This massage therapist employee has to effectively be part of our team of therapists while providing excellent customer service and quality massage and bodywork. The ideal candidate is reliable, punctual, adaptable and demonstrates a high level of integrity. They must be proficient and available for all menu services, effectively communicate with fellow therapists and management, and stay up to date with department and spa-wide systems, protocols and procedures by attending department meetings and trainings.

 

The massage therapist is responsible for setting up and beginning and ending services on time, cleaning up after each service, and leaving the service rooms clean, organized and stocked for fellow therapists. The ideal candidate is proficient in basic computer skills and is knowledgeable in a variety of modalities. This is a part-time position which reports directly to the Spa Services Manager.

 

Duties and Responsibilities:

  • Learn and uphold the protocols and procedures of the company and department
  • Listen to guest needs and provide exceptional spa services to all guests
  • Maintain adaptability regarding changes required to enhance guest experience
  • Maintain a clean, safe, fully stocked and well organized work area, and leave room at neutral after each shift
  • Project a positive attitude and contribute toward a quality work environment
  • Actively promote the spa, treatments, and services
  • Effectively be able to handle customer complaints and communicate to management
  • Be available for a minimum of 3 shifts per week, including evenings and weekends, and occasionally swap and cover shifts when needed
  • Communicate to management in a timely manner any issues involving guests, staff or service rooms that require attention
  • Attend all quarterly department and spa-wide meetings
  • Keep up to date certifications and insurance, pursue continuing education opportunities

 

Required Qualities, Education, Experience and Physical Requirements

  • Excellent attention to detail and organization skills
  • Work effectively and accurately on your own and as part of team
  • Strong time-managment skills
  • Integrity, honesty and reliability
  • Excellent communication and listening skills
  • Demonstrate enthusiasm, a positive attitude and excellent customer service skills
  • Posses a smart phone and computer, and utilize both with proficiency
  • Must have reliable transportation
  • Minimum of 3 years experience in the field, spa experience preferred
  • Point of sales systems proficiency, MindBody preferred
  • High school diploma or equivalent preferred
  • Current Colorado State massage certification
  • Current liability insurance
  • Minimum 800 hours of massage training
  • Knowledge of and experience with Swedish massage, deep tissue techniques, hot stone massage, pre-natal massage, aromatherapy and body treatments
  • Ability to lift, carry, push and pull required (usually about 30lbs)
  • Physical stamina and mobility including ability to reach, kneel, bend and walk up and down stairs throughout a shift
  • Cleaning, sweeping and mopping motions

 

*Note: All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.