General Manager 

Department: Management / Operations Exempt (Full-Time) 

 

Company Overview: SunMountain Center is a historic landmark retreat center with a focus on health and wellness lifestyles. We are located at the base of the Rocky Mountains in Manitou Springs, Colorado. SunMountain is part of a larger brand experience including a wellness spa, event company, international retreats and online education platform. 

 

Intent: 

  • Provide leadership and organization to support staff and guests at SunMountain Center 

 

Job Description: 

  • General Manager to effectively work with and manage a staff of diverse talents in an innovative retreat center featuring retreats, events, and bed & breakfast business. Directs and works with the management of all employees. Reporting to the CEO and owners, the ideal candidate will possess excellent leadership, organizational, financial and communication skills. 

 

Management Responsibilities: 

  • Report to executive management company (SunWellness) which oversees multiple brand businesses. 
  • Strategic planning and goal setting supporting SunWellness vision 
  • Ensure that operations are conducted within accordance to all local, state, & federal laws & regulations 
  • Supervision and coordination of SunMountain employees 
  • Approve and generate appropriate legal/government reports and documents as required (unemployment, withholdings, conditional use permits, small claims court, etc.) 
  • Guide Managers towards individual department goals & assisting in implementation of those goals 
  • Implement Company Risk Management, Loss Prevention and Safety Protocols 
  • Post open positions, interview, and process New Hire paperwork, working in conjunction with Accounting and HR to ensure compliance 
  • Collaborate with Human Resources to determine and uphold all protocols, policies and procedures and apply when necessary 
  • Approve time off requests for department managers 
  • Develop content for employee & guest policies and procedures 
  • Create and hold staff accountable to operations manual 
  • Familiarize and implement company business management platform 
  • Manage and support the Assistant Manager, Facilities Manager, and Sales Director 
  • Oversee all customer-facing areas of the retreat center, including its events, facilities, products, and staff 
  • Work with managers to progressively establish and increase the standard for customer service and continuously look for ways to provide high levels of service 
  • Direct and work with all types of employees to successfully execute all day to day operations 
  • Strives to continually improve guest and employee satisfaction and maximize the financial performance of all departments 
  • Ability to develop detailed operating procedures and fine-tune programming to ensure all standards and guest expectations are met 
  • Respond to and resolve all guest complaints or issues in a timely manner 
  • Communicate with executive team on any issues involving staff or guests that require attention 
  • Conceptualize, design, and develop the retreat center experience in coordination with management’s and owner’s visions 
  • Coordinate and plan with marketing team on all campaigns; digital and print media, and social media 
  • Represent the retreat center off-site at festivals and retreats 
  • Hold management and staff meetings and participate in staff training 
  • Collaborate with SunWater and Smokebrush general managers on common ground ideas and support 
  • Other duties as assigned 

 

Financial Responsibilities: 

  • Work with bookkeeping to accurately track all expenses and income 
  • Work with executive team to determine budget needs for SunMountain 
  • Hold department managers accountable on budget goals and spending on a monthly basis 
  • In collaboration with Accounting: prepare financial statements, maintain accurate financial records for tax purposes, accounts payable/receivable, process payroll, establish and maintain accurate records of vendors, contractors, & employees for tax purposes, and file, report, and pay all local, state and federal tax returns 
  • Provide clientele reports and appropriate analytics for marketing and media 
  • Write checks weekly and conduct bimonthly deposits 
  • Approve expenses and pay rates with CEO and accounting manager authorization 
  • Develop budgets based upon departmental needs & request funding when necessary 
  • Monthly assessments with management to review and strategize sales, marketing, facilities, and staffing 

 

Other Responsibilities: 

  • Work with Marketing and Sales Directors to increase retreats, weddings, and B&B business 
  • Responsible for appropriate licensing for the business 
  • Work with SunWellness on scope of business in order to implement systems put in place by SunWellness 
  • Communicate with executive team on any issues involving staff or guests that require attention 

 

Position Requirements: 

  • 4 year College degree and a minimum of 4 years in the hotel, restaurant, or retreat industry preferred 
  • 2-years successful full-time tenure as a General Manager or assistant director preferred 
  • Experience in the management of guest services and customer relations 
  • Google Drive, Microsoft Office, Basecamp proficiency 
  • Work efficiently and be productive in a fast paced environment 
  • Enjoy working with people and possess a friendly, positive and outgoing personality 
  • Excellent communication, listening and computer skills 
  • Retail and product knowledge is essential 
  • Perform job functions with minimal supervision 
  • Entrepreneurial Spirit 
  • Understanding and handling of systems and structure in a company setting 
  • Familiarity and involvement in the yoga and wellness lifestyle communities 
  • Onsite lodging required 

 

Physical Requirements: Lifting, pulling, and pushing up to 50 lbs (when necessary) Walking up and down stairs 

 

Compensation: 

  • Commensurate with experience 
  • Lodging provided on property

 

*Note: All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.