We value the time of all of our guests and therapists, and ask that you do the same. Single appointments canceled or rescheduled less than 24-hours prior to service, multiple bookings, and packages canceled or rescheduled less than 48-hours prior to services, and no-shows will not be refunded.
- Please leave us a voicemail if you need to cancel or make adjustments to your reservation. If you need to cancel, please do so 24 hours in advance for a refund and to reschedule your soak.
- No shows and no calls, do not qualify for a refund.
- If you are experiencing covid-like symptoms, or have been exposed we ask you call us right away so we can either refund or reschedule your appointment
- We ask guests to pay for all reservations with a credit card at time of booking.
- For Soaking and Services: If less than 24 hours notice is given or if appointment is missed, 100% of the treatment value will be charged.
- For Events: If less than 48 hours notice is given, 100% of the event value will be charged.
- Large bookings: If you are booking 4 or more appointments on one visit, SunWater Spa requires payment for services at time of booking to confirm your group’s appointments.
- To cancel a group appointment, a cancellation notice of 5 days is required for a full refund. Please contact SunWater reception Monday through Sunday 9am – 5pm for assistance: 719-695-7007.
Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you are not feeling well and need to reschedule your appointment, we understand and request for you to please contact us as soon as possible: 719-695-7007.
Please help us in our mission of sustainability!
We appreciate you bringing a bathing suit, towel, a reusable water bottle, and any snacks you would like to enjoy during your stay. While we have these available for rent or purchase, we invite you to help us maintain our green environment.